Frequently Asked Questions

Everything you need to know about shopping with Bratteli Family Stores.

What are your standard shipping times?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

What is the Bratteli Family return policy?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.

How can I track my order status?

Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery.

Do you offer international shipping?

Currently, Bratteli Family Stores ships exclusively to addresses within the United States and Canada. We hope to expand to more international destinations soon.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are the products sold on your site authentic?

Absolutely. We source our inventory directly from verified manufacturers and authorized distributors to ensure that every item you receive is 100% authentic and high quality.