Returns & Exchanges

At Bratteli Family Stores, we stand behind the quality of our products and offer a 30-day return window for most items in their original condition. We aim to make your shopping experience seamless, ensuring that every purchase meets your family's needs and expectations.

1

Initiate Your Request

Visit our online returns portal or contact our customer support team with your order number and the reason for your return to receive a Return Authorization.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing